We don’t hire often but when we do, we’re looking for creative individuals from all and any background to join our team, deliver our charity’s exciting mission and make a difference to our different communities.

We are deeply committed to inclusion and diversity, and strongly encourage female applicants and those from diverse backgrounds including black and minority ethnic communities, and people with disabilities.

The following roles are currently advertised

Director of Visitor Experience, National Videogame Museum

The BGI, charity number 1183530, is looking for a Director of Visitor Experience to lead the Visitor Experience team at the National Videogame Museum, ensure a high quality visitor experience and support the charity’s strategic development. The new role will provide strong leadership in day-to-day operational management and commercial development of the Museum. This role will sit on the Exec Board of the charity, report directly to the CEO and attend trustee board meetings.

The BGI’s values
The charity’s mission is to educate the public about the art, science, history and technology of videogames through running a museum, provision of education and research. Our independent and diverse team of staff, trustees and advisory board works to:

  • Create unique interactive exhibitions about games culture
  • Inspire thousands of schoolchildren in engaging workshops
  • Reveal careers in the UK’s fastest growing creative industry
  • Encourage everyone to play and make games

Working at the NVM
We’re a small, hardworking and diverse team that has battled through adversity to create an award-winning museum. We are creative problem solvers who believe in crafting fun and educational experiences that enrich our different communities’ lives. We’re passionate about our art form but don’t expect everyone to have deep knowledge of videogames. We’re adaptable and open to new ideas. We’re committed to diversity and inclusion in everything we do. We’re looking for committed creative people to help build our organisation from this start-up phase towards a sustainable future.

Job Title: Director of Visitor Experience
Accountable To: Chief Executive Officer
Location: The National Videogame Museum, Castle House, Angel Street, Sheffield
Salary: £35,000 – £40,000 per annum, depending on experience
Hours: 40
Usual Working Pattern: Monday to Friday, but likely to require flexible working over some weekends


  1. Achieve strong standards of visitor experience at the Museum by managing the visitor experience team;
  2. Continuously improve sales and service, managing profit and loss for the business line for the Museum including ticketing, food, shop and event hire;
  3. Develop and deliver operational plans, objectives and metrics for the Museum;
  4. Grow and diversify audiences through special events, premium experiences and community engagement.


Visitor Experience

  1. Develop, deliver and own the customer experience and relationship,;
  2. Develop an excellent understanding of the Museum’s visitor profile and key constituent groups through CRM, audience feedback and complaints
  3. Oversee and renew insurance cover for employees, equipment and premises.

Museum Development

  1. Contribute to museum development with the curatorial team led by the Culture Director
  2. Develop premium experiences inside the galleries in concert with the Learning officer and curatorial team

Income and finances

  1. Manage profit and loss for the Museum.
  2. Generate and improve income generation across multiple income lines, including trading activity.
  3. Develop new income lines that add value to the visitor experience.
  4. Financial and budget management including report generation, forecasting, cost control and forward planning, in concert with the Finance Manager.

People management

  1. Coordinate and project manage the visitor experience team by establishing procurement, production, marketing, and technical services policies and practices; coordinating actions with other teams.
  2. Manage direct lines reports from the NVM venue manager, crew supervisors, crew and marcomms staff. This role will ultimately be responsible for managing a team of 10-15 staff and part-time crew.
  3. Communicate values, strategies, and objectives; assigning accountabilities; planning, monitoring, training and appraising job results.

Facilities management (in concert with the venue manager)

  1. Develop and oversee the systems to ensure the museum complies with all applicable codes, in addition to its legal and statutory requirements
  2. Maintain quality service by establishing and maintaining organisation standards, including responsibility for the health and safety of employees and manage matters related to insurance and property.
  3. Oversee food hygiene in accordance with Health and Safety regulations

Stakeholder management

  1. Manage the relationship with the landlord, superior landlord and building manager;
  2. Manage 3rd parties such as contractors, suppliers and insurers, including procurement, contracts and payments.
  3. Collaborate with council and community organisations to ensure the Museum is represented in the right fora in the Sheffield City Region.

Essential criteria

Qualification: degree in relevant discipline or demonstrably equivalent level of knowledge and experience
Knowledge: health and safety issues; ticketing systems; budget monitoring, profit and loss; community engagement including families and schools
Experience: line management; managing a museum or equivalent visitor attraction; at least 5 years of working in a busy customer-focused environment; managing and delivering a consistently high standard of customer service; budgets and profit/loss for the Museum; safeguarding children and young people; an understanding of equal opportunities in service delivery and employment.
Skills: leadership and motivation; high level of numeracy and literacy; autonomy; creative problem solving and adaptiveness; working within a creative team or industry; multi-tasking under pressure; excellent communications skills.


Applications should be emailed in the form of attached cover letter and CV to with the subject: Director of Visitor Experience Application [your full name]

Please note that applications without a cover letter may not be considered.

The deadline for applications is 17:00 Friday 3rd July 2020.

Interviews will be held by video call within 3 weeks.